Frequently Asked Questions

Find answers to the most common questions about ArcanFlows.

General Questions

What is ArcanFlows?

ArcanFlows is an AI automation platform that enables you to build intelligent conversational agents, visual workflows, and smart forms. It combines the power of large language models with no-code automation tools to help businesses automate complex processes.

Who is ArcanFlows for?

ArcanFlows is designed for:

• Developers who want to quickly build AI-powered applications
• Business teams who need to automate processes without coding
• Enterprises looking for customizable AI solutions
• Agencies building AI products for clients

What AI models are supported?

We support multiple AI providers:

• OpenAI: GPT-4, GPT-4 Turbo, GPT-3.5 Turbo
• Anthropic: Claude 3 Opus, Sonnet, Haiku
• Google: Gemini Pro, Gemini Ultra
• Mistral: Mistral Large, Medium, Small
• Ollama: Any local model (Llama, Mistral, etc.)

Is there a free tier?

Yes! Our free tier includes:

• 3 AI agents
• 5 workflows
• 1,000 messages per month
• Community support

AI Agents

How do I create an AI agent?

1. Go to Agents in the sidebar
2. Click Create Agent
3. Configure name, model, and system prompt
4. Test your agent
5. Publish when ready

See our Quick Start Guide for detailed instructions.

Can I use my own API keys?

Yes! You can bring your own API keys for all supported providers. This gives you full control over costs and usage limits.

How does the knowledge base work?

Upload documents (PDFs, text, markdown) to your agent's knowledge base. We automatically:

1. Parse and chunk the documents
2. Create vector embeddings
3. Store in our vector database
4. Enable semantic search for your agent

Can agents call external APIs?

Yes! Agents can use tools to:

• Make HTTP requests to any API
• Query databases
• Execute custom functions
• Trigger workflows

Workflows

What triggers can start a workflow?

• Manual: Click to run
• Webhook: HTTP POST request
• Schedule: Cron expressions
• Form: Form submission
• Event: System events
• Chat: Agent conversation

How do I debug a workflow?

Our visual debugger lets you:

1. Set breakpoints on any node
2. Step through execution
3. Inspect variables at each step
4. Modify inputs on the fly
5. View execution history

Can workflows call AI agents?

Yes! The AI Agent node invokes any of your agents within a workflow. The agent processes input and returns a response that can be used by subsequent nodes.

Forms

Can I embed forms on my website?

Yes! Forms can be embedded via:

• Standalone URL: Direct link to the form
• iFrame: Embed in any webpage
• JavaScript Widget: Full control with our SDK

Do forms work on mobile?

Yes! All forms are fully responsive and work great on mobile devices.

Can forms trigger workflows?

Yes! Configure your form to trigger a workflow on submission. The form data is passed to the workflow as input.

Security & Privacy

How is my data protected?

• All data is encrypted in transit (TLS 1.3)
• Sensitive data is encrypted at rest (AES-256)
• Credentials are stored in an encrypted vault
• Regular security audits and penetration testing

Do you store conversation data?

Yes, we store conversation logs for functionality and improvement. You can configure data retention policies and delete data at any time.

Are you GDPR compliant?

Yes! We provide tools for:

• Data export
• Data deletion
• Consent management
• Data processing agreements

Can I run ArcanFlows on-premise?

Yes! Enterprise customers can deploy ArcanFlows in their own infrastructure. Contact sales for details.

Billing & Plans

How does billing work?

We offer monthly and annual plans. Billing is based on:

• Number of agents
• Messages processed
• Workflow executions
• Storage used

Can I change plans?

Yes! You can upgrade or downgrade at any time. Changes take effect on your next billing cycle.

What payment methods do you accept?

We accept all major credit cards through Stripe. Enterprise customers can also pay via invoice.

Technical Questions

What are the API rate limits?

Is there a JavaScript SDK?

We're working on official SDKs for JavaScript, Python, and Go. In the meantime, you can use our REST API directly.

How do webhooks work?

Configure incoming webhooks to receive data from external services:

1. Create a webhook endpoint in Settings
2. Copy the unique URL
3. Configure your external service to POST to that URL
4. Use the webhook as a workflow trigger

What browsers are supported?

ArcanFlows works in all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge

Getting Help

How do I contact support?

• Documentation: docs.arcanflows.io
• Email: support@arcanflows.io
• Community: Discord and GitHub

How do I report a bug?

Report bugs via:

1. Email: support@arcanflows.io
2. GitHub Issues
3. In-app feedback button

Is there a community?

Yes! Join our:

• Discord: Chat with other users
• GitHub: Contribute and report issues
• Blog: Read tutorials and updates